Gaya APA

KAPLAN, R, S., Norton, D, P. (1996). TRANSLATING STRATEGY INTO ACTION: The Balanced Scorecard . Boston, Massachusetts: Harvard Business School..

Gaya MLA

KAPLAN, Robert, S.., Norton, David, P.. "TRANSLATING STRATEGY INTO ACTION: The Balanced Scorecard". Boston, Massachusetts: Harvard Business School., 1996. Textbook.