Gaya APA

OSBORNE, D., Plastrik, P. (1997). BANINSHING BUREAUCRACY: The Five Strategies For Reinventing Goverment . New York: Addison Wesley.

Gaya MLA

OSBORNE, David., Plastrik, Peter. "BANINSHING BUREAUCRACY: The Five Strategies For Reinventing Goverment". New York: Addison Wesley, 1997. Textbook.